Most of us have, at one time or another, used Yelp! or some other social media review site to research a place of business, such as a restaurant. Using a review site to find a great restaurant may be ideal. If it turns out the reviewers were a bunch of compulsive liars, worse case scenerio is you end up hugging the toilet for a few hours.

On the other hand, if you’re searching for something as important as a doctor or a dentist, you might want to think twice before trusting Joe Schmo’s review. Call me crazy, but when it comes to choosing a health professional who will be injecting my mouth with lidocaine and drilling for oil, I want to know more about the business than whether the receptionist was friendly.

That’s where DoctorBase comes in. Doctorbase is different than your typical social media network site. For one, each review posted on DB is verified. DB makes sure that only reviews with useful and pertinent information are posted. Secondly, when searching for a dentist you can also filter the results by procedure or insurance company. Third, DB posts "reviews across the web" for each dentist, which is a summary of all reviews that could be found for that particular dentist. All in all, DB makes sure that the reviews posted answer some pertinent questions that will help you decide on the right dentist for you.

So, what type of information should you be looking for when searching for a dentist? For starters:

  • What sort of technology is the office using? Did you know that on average it can take a dental office more than 10 years to adopt a new technology? While one dental office may be using state of the art equipment, another office is using the same equipment as when they opened in 1984; technology that was bigger, louder and way less efficient. What does this mean for you? It could mean that while your best buddy who is having the same procedure as you is only making one visit to the dreaded D, you will be making three. Three times the cash and three times the pain. It seems sort of worth it to ask about the technology, doesn’t it?
  • How many times has the dentist performed the specific procedure he claims to be specialized in. I’m quite certain this information wasn’t disclosed in the "he was so friendly and his office was adorable" review.

Positive reviews aren’t the only ones that should be ashamed of themselves. Negative reviews can be just as inadequate. A common reason for a ‘one star’ review is that someone was "upsold on an unneccessary procedure". The fact is, in the majority of cases, this is simply untrue. Insurance guidelines dictate that dentists justify all submitted charges via a photograph. Basically, dentists have to plead their case to the almighty insurance Gods and hope they are granted their wish of reimbursement. Keep in mind, as evil as it sounds, insurance companies reserve the right to say "yay" or "nay" to covering any procedure they wish. Fair, isn’t it? The problem is, your average reviewer doesn’t know this and you can find a number of dental forums where this is a major complaint.

So what have we learned? A typical dental review on a social media site leaves out crucial information needed to determine whether a dentist is favorable or not. Remember, don’t be fooled by the rave reviews of dentists being friendly and funny and having offices that smell like freshly picked roses. Go deep and go for the good stuff. Your mouth will thank you for it.

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One Response to “Beware of Using Social Media Sites to Search for a Dentist”

  1. Dentist Milpitas CA Says:

    I think that while social media is powerful, choosing a dentist is far too important to rely on chance.

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  • James Newman
  • James Newman, MD
    James Newman, MD completed his fellowship in Facial Plastic & Reconstructive Surgery at Stanford University where he continues to serve on the Clinical Faculty. He has performed over one thousand surgical procedures and is trained in the use of every major laser system used in plastic surgery today. Dr. Newman is well known for his surgical expertise and shares his clinical experience by teaching surgical residents at Stanford University as well as authoring over 30 scientific publications related to plastic surgery and laser surgery.

  • Marzieh Oghabian
  • Marzieh Oghabian, DDS
    Dr. Marzieh Oghabian, graduated from Case Western University School of Dentistry in Cleveland OH with a doctor of dental surgery . Dr. Oghabian was awarded the "Excellence in Prosthodontics" award from Case Western where she also completed an externship in Oral Surgery. She has a Bachelor of Science degree in Neurophysiology and Biology from University of California, at Davis. She is a member of the American Dental Association.

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    Tri-lingual representative Quality Control Assurance for Sutter Health. She graduated with a B.A. in Liberal Studies and Political Science with concentration in International Studies and Latin America at CSUEB. Clarissa also attended Federal University in Brazil with major in Psychology where she investigated and did research on the impact of social issues in mental health. Clarissa is an avid volunteer and an advocate for social causes including UNICEF in Brazil where she volunteered at IPREDE an organization that promotes health to children living under poverty with cases of malnutrition. On her free time Clarissa enjoy long walks and running.

  • Katie Sullivan
  • Katie Sullivan, RDH
    Katie Sullivan is a full-time Registered Dental Hygienist in Sonoma County.  She recently graduated from Santa Rosa Junior College in 2009, majoring in Dental Hygiene. Katie brings a fresh, young standpoint to DoctorBase as she conveys a current perspective not only to the younger patients, but to the skilled professionals & consumers as well.  Katie is a member of the ADHA, CDHA & Redwood Dental Hygiene Society.

  • Cheryl Calmis
  • Cheryl Calmis, RDH, BS
    Cheryl Calmis, RDH, BS is a registered dental hygienist in the San Francisco Bay area. She graduated from U. C. San Francisco with a Bachelor of Science degree in Dental Hygiene. Ms. Calmis' clinical experiences include laser assisted periodontal therapy, sedation dentistry, and non-surgical periodontal treatment. Prior to becoming a dental hygienist, Cheryl worked as a Microbiology Lab technician in the biotech industry after earning a Bachelor of Science degree in Biology from San Jose State University.

  • Alissa Pacheco
  • Alissa Pacheco, RDH
    Alissa has worked in the dental field for 10 years. She got her dental assisting and dental hygiene degrees at Diablo Valley College. She loves learning about dentistry and enjoys helping people get healthy one smile at a time. In her spare time, Alissa loves to bake and play with her young daughter.

  • Jenna Rogers
  • Jenna Rogers, RN
    Jenna has worked in the health care field for 13 years as a Registered Nurse, specializing in Oncology and clinical research. Jenna writes articles and equipment and procedure explanations for DoctorBase with the consumer-patient perspective in mind. She is an avid writer and photographer in the San Francisco Bay Area and in her spare time writes a relationship improvement column for Examiner.com.

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    Olivia earned her Bachelor of Arts degree from CSU, Chico in Linguistics with a special emphasis in ESL (English as a Second Language) before earning her Speech Pathology certificate in Orange County. Olivia writes articles for DoctorBase for the patients’ benefit and with their best interest in mind. In her spare time, she tutors International Students in ESL.